Jun 02, 2008

Ad agencies suck at interactive

Half the time I don't think Vigor competes with advertising agencies, the other half, I do. Let me rephrase, I think ad agencies compete with us. I make it a point to surf the web for agencies I know, search for some I don't, and analyze how they're positioned and how they speak about their work. One thing about agencies that has always annoyed me is practicing what they preach. Most don't do it or do it poorly. Here's why:

 

I have worked for agencies and so have a lot of the brilliant minds that work here at Vigor. The one resounding factor is these places usually "sell" their clients on things they are incapable of providing at expert levels. Web sites are a gleaming example. It seems that 9 times out of 10 agencies are mesmerized by the bells, whistles and flashing lights of flash animation. We admit it's pretty but no functional.

Flash eliminates search by leaps and bounds and debilitates a site's effectiveness especially on a local and regional level. Unless a client has a healthy search marketing budget, flash is suicide.

Let's move on: Agency Blogs. Talk about jumping on a bandwagon. Most of the time they are there to just so a client they know what a blog is and can set it up. Cute. Unfortunately they fall short and end up in the same position that clients and companies fall into: They're scared of being open. I was just at an agency blog only to find there were no dates of posting, there were few posts, there were no ways of commenting and absolutely no links for social media. Why even have a blog when the four main points of a blog are removed?

Let me explain why these four elements are essential for a blog to be effective.

1. No dates. If you have no posting dates then you can post as little as possible and make it seem like your blog is active. People only visit active blogs and active blogs are the only kind that are viable and effective. Luckily the ad agency blog I was visiting had a post three down that mentioned 2007 making this post 6 months old. Ouch.

2. Too few posts. Active blogs make search salivate because they keep a site fresh with new content that is relevant. When you are only posting here and there, the site becomes stagnant and you lose traffic.

3. No way to comment. Commenting is what makes a blog a blog. Otherwise you just have a newsfeed which is fine, but call a spade a "spade." The point of blogs is giving the reader the ability to interact; opening your doors and your brand to the public. They are the ones that own and make brands anyway.

4. No social media tags. Talk about missed opportunities! Social media allows readers to dynamically bookmark posts permanently so they can share with their peers and friends. This boosts word of mouth and permeation of good posts. Without social media links you are severely hindering the power your blog could have. A BIG MISTAKE.

Sorry this came off ranty, but I get so tired of companies who swindle and lie to their clients. If you don't know how to provide a top notch service, then don't do it. When you do something half-assed is shows glaringly and you end up digging your own grave. Anyway, let me know your thoughts on ad agencies, their blogs, and blogging in general. I can't believe they've been around for so long yet some people still don't get it... but they'll sell it to you for a premium price!

Yea i'm with you to an extent on this one. Ad agencies usually hire some insanely talented people and they definately want to build sites with flash because it is the "prettiest" tech out there. It helps that customers are seeing it in all the big places too, and so, they want it. I mean, have you seen MSNBC's Spectra application? Absoltutely cool, functionality is "ok" but it's stuff like this that gives those customers that WOW factor and makes them want flash, for good or bad.

As far as agency blogs go, your right on the money with those things, usually not all that useful. Actually finding a agency website in general that has any pertinent info on it at all can be a challenge at times man!

I'm not going to say our blog is all that awesome either because we literally don't have time to devote to it right now, but we did just redesign it and use it as more of a social engine for our business than informational. We just kind of have fun with it.

To sum up, i agree with you on some of this, but really the tech agencies are using like Flash is being more dictated by customer wants i think than by what may be the best fit for them. Can make suggestions but in the end, the paycheck is that counts..lol

Paul B.
http://www.mudbrickcreative.comSaid by Paul Benninghove on 12:58 PM
Paul,
Totally agree with you on reasoning. However, I do see it as an agency's job to educate and guide the client for what's best. Sometimes capitulation is in order. Flash is a okay when you have a brand presence strong enough to warrant copious amounts of traffic. However, for small to medium sized agencies and clients of the same stature it is just an irresponsible move unless a healthy SEM budget is available.

Oh well.

PS. Good seeing late last week. Talk soon!Said by Joseph Szala on 02:10 PM
Yea man, was cool seeing you downtown, me and a few buds along with the mrs. usually hit happy hour on fridays to unwind a little. Said by Paul Benninghove on 02:30 PM
Ya know i was thinking about this last nite at home, (yea i know, get a freakin life and put the web away) it's my guess some of these agencies don't work on blogs and SEO stuff in particular on their sites because they really don't want the "Google" customers. Bear with me on this, some of these agencies are so big that they need to hit a particular price point to make it worth taking on the work and pulling a craftsmen from another project to do etc. The average searh engine user who searches "Web Design" and "Harrisburg" may not be a good fit. Been our experience alot of times, just no budget to work with. I could be off and they just don't give a rats arse too....lol

-PaulSaid by Paul Benninghove on 12:21 PM
Good point Paul. I have heard that position before with some of our friends in NY. But, our search placement for interactive branding has yielded over 100k in revenue over only two projects. That's a small project for a large agency.

Now, if the agency isn't selling SEO, SEM, Social Media, etc. as a service, then I'm all for it. It just irks me when people don't practice what they preach. That's more my point.Said by Joseph Szala on 03:51 PM
Yea i got ya man, now i'll stop commenting on your blog and taking up everyones time...lol Said by Paul Benninghove on 04:45 PM
Howdy!
I appreciate the info on blogs - I'll be honest - I know little to nothing about them... but have discussed them for our organization. We agree we do not have the resourses to keep it up and frankly decided that a poorly managed one would do more harm then good. I wish more people realized that!. Do it, or don't do it - but don't "dabble".

I also agree that agency websites are often lacking, but suspect it's due to extreme lack of time/manpower. A reason, yes...excuse, NO! Makes me wonder if they truly don't believe in the power of interactive marketing... which they peddle like used car salesmen. What's up with that?Said by AA on 08:28 AM
Definitely do it or don't. Halfway is just insulting. It's funny how most agencies can find the time and resources to enter awards and publication call for entries, yet don't take the time to practice what they preach.Said by Joseph Szala on 05:44 PM
It's funny to me that 'ad' agencies neglect the blog as a dynamic, especially the agencies that preach branding. In a branding scenario advertising exists to support the already (if effective) PR. Blog neglect is an empty billboard.Said by Tyler Honey on 05:57 AM
well said sir!Said by Joseph Szala on 09:15 AM
At the risk of sounding defensive, can I say interactive agencies (and many bloggers) suck at spelling and grammar (or at least proofreading?) I agree with your assessment of agencies, but had to make a friendly dig...love ya Joe! Said by angela on 02:26 PM

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